Accidental Alarm Program

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NO FALSE ALARMS

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Frequently Asked Questions

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To improve public safety and manage Town safety resources wisely, the  Accidental Alarm Program and its associated ordinance set civil penalties for excessive accidental alarms (four or more within a permit year) and failure to obtain permits. 

An accidental alarm is any signal that solicits a response from Police or Fire departments to which the responding units find no evidence of fire or products of combustion or medical emergency or no evidence of unauthorized intrusion, robbery, or other such crime in or on premises. Accidental alarm activations can occur as a result of malfunctioning equipment, human error or environmental conditions.

When the program was implemented, public safety officials looked at how limited resources were being used. Many hours were being spent investigating alarm reports that turned out to be accidental.

Ordinance

http://chapelhill.granicus.com/MetaViewer.php?view_id=7&clip_id=1951&meta_id=85039   

Agenda Items

http://chapelhill.granicus.com/MetaViewer.php?view_id=7&clip_id=1928&meta_id=103438
http://chapelhill.granicus.com/MetaViewer.php?view_id=7&clip_id=1951&meta_id=103383


  

Expand/Contract Questions and Answers

  • Are accidental alarms a problem?

  • Do I have to register my car alarm?

  • How do I register my alarm?

  • I can’t find my alarm company on the drop down list on the alarm registration page. What should I do?

  • I have an alarm system that is not monitored by a vendor and only alerts me of an activation if I am at home. Do I have to register the alarm?

  • I have been asked to provide a passcode or password for registration. Is this the passcode I use for my alarm?

  • I’ve become suspended, how do I reinstate my permit?

  • What does the Town hope to accomplish by enforcing the accidental alarm ordinance?

  • What if I change alarm companies?

  • What if I don't register and my alarm is activated accidentally?

  • What if I move?

  • What if my alarm is activated accidentally?

  • When does this take effect?

  • Where do the registration fees and alarm service fees go?

  • Who can I contact if I have additional questions or comments about the ordinance?

  • Who can I contact if I have questions about the registration process?

  • Who does this effect?

  • Will I be charged for alarm activations that are not accidental?

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