Town Holiday Jan. 20. Most municipal offices will be closed in observance of Martin Luther King Jr. Day. Chapel Hill Public Library will be open from 1 to 5 p.m. Chapel Hill Transit will operate on a Saturday schedule. Residential trash will not be collected (make-up day Wednesday, Jan. 22). Read More

Departmental Business Planning

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Business Planning

Business Planning Overview

In 2014, the Town of Chapel Hill initiated a Business Planning process to establish annual departmental work plans that outline key priorities, performance metrics for core business, and projects that support the Council’s Strategic Goals. The intent of this system is to create clarity on where we want to go as a Town and translate the Council’s Strategic Goals into action.

The business plans show how departmental priorities, programs, and projects support the community vision as articulated by the Town Council. These plans are updated in the first quarter of each fiscal year.

In practice, the business plans articulate what Town staff are working towards and why. This creates a  performance management system to view the Town as a whole and understand how resources are being allocated to drive results. 


FY 2018-19 Departmental Business Plans

After the adoption of the FY19 Budget, Council approved a resolution authorizing next steps in our business planning and budget systems, tasking staff with aligning the Town’s programs and services with the Council’s strategic planning framework and draft Strategic Goals. In response, Town staff operationalized this interest through the FY19 business plan cycle and have reorganized the business plans around the Council’s new goal areas. Below are the FY2018-19 Business Plans submitted by Town Department Heads.

If you have any questions on the Town's Business Planning & Budget Cycle, please contact David Finley in the Manager's Office at  








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