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Partner with our community to foster a relationship of mutual trust through consistent, honest, and timely customer service

  • The Chapel Hill Police Department has implemented a system which aids in analysis of complaints to determine their causes. This information is provided to the Town Manager and Town Council on a quarterly basis. These quarterly reports are also available to the public on the Police Department’s website. This system provides us the opportunity to hold employees accountable and improve our training system.
  • We conducted a thorough analysis of our field training program and have instituted a new training program which better prepares new officers to focus on customer service.
  • We have implemented a system to ensure that officers get updated information from victims when taking reports. This helps ensure that victim’s needs are addressed effectively and completely.
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