FAQs

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This page lists all Frequently Asked Questions in one place. You can filter the topics and departments for which you are looking by using the dropdown menus below.

This list is currently being formed. Questions for departments and topics not yet listed will be posted soon.

Expand/Contract Questions and Answers

  • Are there projects in mind for use of bond funds?

  • What is the Town doing now to support affordable housing in the community?

  • 1. How can I obtain copies of Council/Mayor E-mails?

  • 2. How can I obtain a copy of Council minutes, agendas, or videos?

  • 3. How can I get a copy of a divorce decree?

  • 4. How do I obtain a copy of a police record, police incident report, or vehicle accident report?

  • 5. How can I get a copy of a criminal background check?

  • 6. How can I get a copy of a birth certificate?

  • 7. How do I find a copy of a Certificate of Occupancy?

  • 8. Where can I view the Town budget?

  • 9. How do I obtain a copy of a permit?

  • 1. My child cannot attend camp. How do I cancel?

  • 2. Will I get a refund if I cancel my child from a camp session?

  • 1. What should I do if my child will miss a day of camp?

  • 2. What should I do if my child cannot attend an entire camp session?

  • 3. Will I get a refund if I cancel my child from a camp session

  • 4. What should I do if my child will be attending summer school?

  • 1. My child may need special support during camp. How do I request that?

  • 2. My child has A.D.D., can you provide inclusion support?

  • 1. What is a fee reduction and how do I apply for one?

  • 2. What is the minimum payment due for camp?

  • 3. When is my balance due?

  • 4. What should I do if I cannot pay my balance?

  • 1. How do I register my child for summer camp?

  • 2. My child is on the wait list. How does that work?

  • 1. My child takes medication during the day, what should I do?

  • 2. My child takes over the counter medication periodically. What do I do?

  • 1. What should my child bring to camp each day?

  • How do I register for recreation programs?

  • When is info about seasonal recreation programs available?

  • How do I register for summer camps?

  • How do I create or manage my Web Trac (online registration) account?

  • Where can I download copies of various registration forms?

  • What is a fee reduction and do I qualify?

  • What are your refund and cancellation policies?

  • How do I rent an outdoor or indoor recreation facility or picnic shelter?

  • Where can I find the fees for facility passes and/or rentals?

  • Where would I find pool and other facility schedules?

  • Can I find a map of parks and their addresses?

  • Chapel Hill Youth Council

  • Teen Program Event Support

  • Athletics Coaches

  • Special Events Support - Hargraves Center

  • After School Volunteer

  • Adapted Friday Fun Night Asistant

  • Adapted Recreation Event Assistant

  • Adapted Aquatics Volunteer

  • Special Olympics Activity Coach

  • Special Olympics Events Volunteer

  • Swim Instructor Assistant

  • Swim Coach Assistant

  • Festivals and Events Asst

  • Adventure Programs

  • Business Management

  • Contact Us

  • Development Services

  • Housing and Community Forms

  • Jobs & Volunteer Opportunities

  • Parking

  • Parks and Recreation

  • Police and Fire

  • Public Information Forms

  • Public Works

  • Reserving Public Spaces & Facilities

  • Transit

  • 1. How do I get a Child Safety Seat installed in my car?

  • 2. How close is a fire station to my house?

  • 3. Why are Chapel Hill Fire trucks blue? Aren't fire trucks required to be red?

  • 4. What do I do after a fire?

  • 5. How do I obtain a fire report from a fire on my property?

  • 6. Do fire trucks/crews sometimes visit neighborhood block parties or birthday parties for kids?

  • 7. How do I arrange for a tour of a fire station or to have a truck visit my facility?

  • 8. How do I become a firefighter with the Chapel Hill Fire Department?

  • 9. Can I purchase a Chapel Hill Fire Department T-shirt?

  • 10. Why does a fire truck come when I call 911 for a medical emergency?

  • 11. When I go by the fire station sometimes no one is there? Why are there times when no firefighters are at the fire stations?

  • 12. How do I schedule fire extinguisher training for my organization?

  • 13. How do I obtain a permit?

  • 14. When my company submits plans how long does it usually take for review and approval?

  • 15. What is the process for scheduling an inspection?

  • 16. If I schedule a final inspection for Certificate of Occupancy and my inspection fails or is not approved, what is the process for re-scheduling?

  • 17. Can I obtain a permit for open burning?

  • 18. How can I obtain a home or chimney inspection for my residence?

  • 19. I need a smoke detector in my home. Does the fire department provide them?

  • 20. How can I tell whether or not I should install a carbon monoxide detector?

  • Pyrotechnic/Fireworks Display

  • Fire Sprinkler/Standpipe

  • Fire Pumps, Pump Controllers and Related Equipment

  • Automatic Fire Suppression (Hood Suppression/ Alternative Systems)

  • Blasting

  • Tents/Membrane/Air Supported Structures

  • Spray/Dipping Operations

  • Fire Alarm System

  • Flammable/Combustible Liquid Facilities (Tanks / Piping / Installation / Removal)

  • 1. When should I call 911?

  • 2. Should I call the police for a minor traffic accident?

  • 3. How do I become a Chapel Hill Police Officer?

  • 4. How can I obtain a copy of my police or accident report?

  • 5. May I be fingerprinted by your department? Is there a fee?

  • 6. How can I obtain my driving record?

  • 7. When can I file a police report? Can I file a report over the phone?

  • 8. How long do I have to wait before I can report someone missing?

  • 9. My car was towed. How do I get it back?

  • 10. I locked my keys in my car. Can the police unlock my car?

  • 11. I'm going out of town. Can the police check on my house?

  • 12. What can I do about speeders in my neighborhood?

  • 13. The neighbor's music is too loud. What can I do about it?

  • 14. I think I saw someone or something suspicious. Do I report that?

  • 15. My neighbor's dog is constantly barking and sometimes run loose. What can I do about it?

  • 16. How can I obtain a Chapel Hill Police Department Patch?

  • 17. How do I go about joining a community watch group in my neighborhood?

  • 18. How do I obtain a Solicitation Permit?

  • 19. Does the Chapel Hill Police Department offer a “Safe Transaction Zone” for internet purchases?

  • 20. Does the Chapel Hill Police Department make data available to the public?

  • 21. I have a question that is not listed in the FAQ list. What should I do?

  • Who is digging in my yard and in the street?

  • Will I get a notification before they start digging?

  • Can you tell me when they will be in my neighborhood?

  • What can I expect?

  • How is the work being done?

  • What happens if they damage my landscaping?

  • Why can’t AT&T and Google put their fiber in at the same time?

  • There are painted lines all over the yard and street. What is that?

  • If the utilities are marked, how do water, gas, and other utility lines get cut?

  • 1. What has the Town expended for “consultants” for FY15 and FY16?

  • 2. How does the Town of Chapel Hill’s rate of increase for property taxes compare to surrounding communities?

  • 3. What's the Rosen Study, referred to on page xix of the budget packet?

  • 4. Is additional departmental detail available for the Manager’s Recommended Budget?

  • 5. What are the proposed changes to fees in the FY17 Manager’s Recommended Budget?

  • 6. What agencies are currently funded through the Human Service Agency performance agreement funding?

  • 7. The direct allocation from the “penny” seems to have been reduced by about $60,000. To what is that attributed?

  • 8. What is the total amount that we are spending on economic development activities and what specific activities/programs are the funds being used for?

  • 9. Many problems we experience due to snow in Chapel Hill are due to regional snow removal problems – teachers and bus drivers who live elsewhere being unable to get to Chapel Hill. Is the Town working with NCDOT and neighboring jurisdictions to take a more comprehensive approach to this problem?

  • 10. Is self-insurance something that the Town might wish to explore to better control costs?

  • 11. In the recommended budget, there are cost savings between the revised 2015-16 budget ($8.1 million) and the estimated 2015-16 budget ($1.8). Can you give us the highlights of what those savings are?

  • 12. There is a significant decline in revenues associated with other revenues/cemetery that is attributed to a decline in the availability of cemetery plots for sale. As the decline in plots affects both the Town’s revenues and the residents’ satisfaction with the Town, what steps are we taking to address this issue?

  • 13. The Town is using approximately $934,000 from the State Maintenance Assistance Program (SMAP) received in 2015-16 in order to offset the budget for the upcoming year. Given our longer-term needs, might it not be better to put all or some of this money into reserves?

  • 14. In Planning & Sustainability, there was an increase in staffing from 15.75 to 35.65 FTEs from 2014 to 2015. At the same time, there was a decrease of 12 FTEs in inspections. I assume that these were transferred to Planning. That still leaves a true increase of about 8 FTEs. What were these positions for?

  • 15. In Housing & Community, there was an increase in staffing from 16 to 22.2 FTEs from 2014 to 2015. What were these positions for?

  • 16. Is there a possibility of re-instating the Community Center pool hours M-W-F from 10:30am to 4:00pm.?

  • 9. I have concerns about a food truck that is operating in Chapel Hill. Whom should I contact?

  • 8. What else should I know about operating a food truck in Chapel Hill?

  • 7. I don’t want to operate year-round. Can I set up my food truck for an event, NOT sponsored by the Town, but on public property (e.g., school carnival)?

  • 6. I don’t want to operate year-round. Can I set up my food truck for a Town-sponsored special public event such as a street fair?

  • 5. Can I set up my food truck for catering at a private party on private residential property?

  • 4. What are the Town fees associated with operating a food truck?

  • 3. How do I acquire the Town permits needed to operate my food truck?

  • 2. How can I learn more about the Orange County Health Department Permit?

  • 1. What permits do I need to operate a food truck?

  • How do I volunteer with parks and recreation?

  • What are the holiday schedules for parks and recreation facilities?

  • How can I donate to Parks and Recreation?

  • Where and when may I catch the bus?

  • How do I pay?

  • How do I load a bike on the bus?

  • Who is eligible to obtain the Residential Parking Permits?

  • Is it possible for me to apply for my Permit by mail?

  • Is there a fee for residential permits?

  • Where does my residential permit allow me to park?

  • Who may obtain a Guest Permit?

  • What hours will the Residential Parking by Permit areas be enforced?

  • How much is the fine for a violation of the Residential Parking by Permit Ordinance?

  • How can my neighborhood be zoned for residential parking permits?

  • What is the fine for parking in a designated handicapped parking space without a handicapped-parking permit?

  • Why is it against the law to put more money in a meter once the time limit has expired?

  • How long may a vehicle be parked in the same place when there are no other prohibitions or restrictions in effect?

  • Can I park vehicles in an alley?

  • Can I park a motor home/RV/Tractor trailer/Bus on a public street in a residential area?

  • How close to an intersection can I park my vehicle?

  • How long can I park a non-commercial/delivery vehicle in a loading zone?

  • May I send in a resume in lieu of an application?

  • How long will it take to hear from the Town of Chapel Hill after I have applied for a position?

  • How will I know if a position I have applied for has been filled?

  • Is there a waiting list for positions that you do not have posted on the Job Opening list?

  • Why does the Town have a Town Attorney?

  • What does the Town Attorney do?

  • Can the Town Attorney provide advice to Chapel Hill citizens?

  • How do I file an insurance claim against the Town for damages for which I believe the Town is responsible?

  • How can I get a copy of the Town Code?

  • How can I get a copy of an Ordinance or Resolution recently passed by Town Council?

  • How do I obtain a copy of documents the Town has in its files?

  • What do I do in an emergency?

  • How should residents prepare for a winter storm?

  • How are streets pre-treated before a winter storm?

  • When are salt and sand used on streets?

  • When will my street be plowed?

  • What is the priority order for clearing snow/ice from Chapel Hill streets?

  • What is the process for clearing snow/ ice from school properties and bus routes? Where can I find information about school closures?

  • Who is responsible for clearing sidewalks after a winter weather event?

  • Who is responsible for clearing driveway aprons?

  • How can residents stay informed during/after a winter storm?

  • Why did the 2013 flood event happen?

  • Was anyone harmed? (2013 & 2015)

  • What private property damage occurred?

  • What public property damage occurred in 2013?

  • What was the public response to assist people in 2013?

  • What is the public response to address the property damage in 2013?

  • What is a Bond Referendum?

  • How are the affordable housing capital projects for the referendum selected? Is there a plan?

  • Is it possible that the projects identified for the referendum might change?

  • What is a “bond order”?

  • Will a tax increase be needed to repay the bonds?

  • What is the Debt Management Fund?

  • When is the referendum?

  • When will the bonds be issued?

  • How much snow does Chapel Hill get each year?

  • Other Questions?

  • When will snow/ice removal begin?

  • What are some of the common challenges we encounter with snow/ ice removal?

  • What will the Ballot look like?

  • Why are we planning on using voter approved (General Obligation) debt to pay for these projects?

  • Why borrow money for capital projects?

  • When can I vote on the bond referendum?

  • When was the last Bond Referendum in Chapel Hill?

  • How do I register my alarm?

  • Who does this effect?

  • When does this take effect?

  • I have an alarm system that is not monitored by a vendor and only alerts me of an activation if I am at home. Do I have to register the alarm?

  • What if I change alarm companies?

  • What if I move?

  • I can’t find my alarm company on the drop down list on the alarm registration page. What should I do?

  • I have been asked to provide a passcode or password for registration. Is this the passcode I use for my alarm?

  • Where do the registration fees and alarm service fees go?

  • Are accidental alarms a problem?

  • What does the Town hope to accomplish by enforcing the accidental alarm ordinance?

  • Will I be charged for alarm activations that are not accidental?

  • What if my alarm is activated accidentally?

  • What if I don't register and my alarm is activated accidentally?

  • Do I have to register my car alarm?

  • I’ve become suspended, how do I reinstate my permit?

  • Who can I contact if I have additional questions or comments about the ordinance?

  • Who can I contact if I have questions about the registration process?

  • What is the form of government at the Town of Chapel Hill?

  • What does the Town Manager do?

  • Where is the Ephesus/Fordham District and what is happening there?

  • What is a form-based code?

  • What topics are addressed within the Ephesus/Fordham form-based code?

  • How is the Town addressing affordable housing in the District?

  • Will development and redevelopment in the District improve stormwater quality and quantity?

  • How is the Town working to improve traffic conditions in the District?

  • Will the Ephesus/Fordham District foster new connections for pedestrians and bicyclists?

  • Will new buildings meet energy and water conservation standards?

  • Will the community receive regular updates about the progress of improvements in the Ephesus/Fordham District?

  • A tree has fallen on a state road and there is damage or an obstruction that might pose a hazard to motorists.

  • A tree has fallen on a town maintained road or sidewalk.

  • Who do I contact if a tree has fallen and is blocking a trail?

  • What time of year does mowing occur?

  • Who is responsible for my vehicle if it is damaged by your mowing equipment while passing by?

  • The Arborist staff is performing work in my neighborhood. How can I find out what work is being performed as well as speaking with someone about an issue?

  • Who do I call if a tree has fallen on town property and is causing a hazard?

  • What months of the year is mowing performed?

  • Who do I contact when a security light in the park has blown out?

  • What should I do if my neighbor’s vegetation is creating an unsafe driving condition?

  • Why are the park bathrooms at Ephesus, North Forest Hills closed?

  • I am worried about a tree falling onto my property, but it is not mine. What should I do?

  • Where can I see the schedule for Carolina North?

  • Who can I contact about the lights in the park bathrooms being without power?

  • Who is responsible for damages to my vehicle that occurred while passing town staff or a contractor mowing?

  • How can one find out if a tree is on private property or property that the town is responsible for?

  • May I spray the roadside with herbicides?

  • Need More Information?

  • Why are the gates locked to the ballfields?

  • 3. Do you work with the trees on resident’s properties?

  • Do you work with the trees on resident’s properties?

  • Does the town perform and tree work on a resident’s private property?

  • Is tree trimming done when roadsides are mowed?

  • My dog loves running through the cemetery for exercise.

  • Where Does the Town of Chapel Hill Use Larvicide to Control Mosquitoes?

  • Why are the athletic fields closed during the off season?

  • Can I sell the Chapel Hill Memorial plot I had purchased to a friend or family member?

  • Does the Town of Chapel Hill Use Chemicals to Control Mosquitoes?

  • How can our neighborhood group or organization have a representative from the Town come and discuss a tree related issue?

  • My property line is alongside the road, am I allowed to perform extra mowing and pick up trash along my property?

  • My property line is alongside the road, can I do extra mowing and pick up trash along my property?

  • Our neighborhood or specific group/organization would like to have someone discuss Town tree related issues.

  • What trees are the town responsible for?

  • Who do I contact to have ice or snow removed from the downtown sidewalk?

  • Who do I contact to have mud removed from the Greenway?

  • Are there any plans for improvements to be made at my local neighborhood park?

  • Are there any plots currently available for purchase at town owned cemeteries?

  • How often are the town’s rights of ways / roadsides mowed?

  • May I plant flowers in the park?

  • What are the job functions of the employees who work downtown?

  • What are the operational hours of the Park Maintenance Division?

  • What Are the Top Ten Ways You Can Reduce the Number of Mosquito Breeding Habitats In and Around Your Home?

  • Who can I contact if I would like to pass along a compliment or speak with someone about an issue?

  • Who can I contact if I would like to pass along a compliment or speak with someone about an issue?

  • What Are the Most Common Sources of Mosquito Breeding In and Around the Home?

  • Want the Mosquito Control Officer to Examine Your Yard?

  • Have a Mosquito Problem or Question?

  • Mosquito-Related Links

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