The remnants of Hurricane Florence will continue late Monday night into Tuesday with even more rainfall. For the latest forecast, visit http://www.weather.gov/rah.

Residents are urged to use caution as many roads are flooded and impassable. Public safety officials are once again reminding motorists not to drive through flooded roads. 'Turn around, don't drown.'

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When It Floods

 

Frequently Asked Questions on Hurricane Florence Response in Chapel Hill 

 

I'm looking for information

Where can I get the latest forecast information? 

 

How can I stay up to date with the latest news from the Town? 

https://www.townofchapelhill.org/news

 

Where can I get news about storm impacts on UNC-Chapel Hill and other Orange County locations?

Are buses running?  

Chapel Hill Transit is suspending services until further notice. For the latest transit updates, visit the Town of Chapel Hill website and social media pages

 

I want to report a storm-related problem

How can I report a storm-related problem?

For an emergency requiring immediate attention, call 911.

Non-emergency matters needing attention can be reported online at Chapel Hill Connect, which is powered by the See Click Fix application. Click here, then put in your location and choose Hurricane Florence Response under category to report a concern. Want to see what others in the community are reporting? Go here. You also can download Chapel Hill Connect  for your smartphone.    

For the duration of this weather event you can also call the Town’s 24-hour Call Center at 919-969-5005 with your non-emergency questions. When possible, interpretation will be provided in Spanish, Burmese, and Karen. Tell the operator your language preference, and an interpreter will be provided.

 

Outage Reporting

  • Visit www.dukeenergyupdates.com.
  • Text OUT to 57801 (standard text and data charges may apply). If you haven’t registered yet, text REG to 57801.
  • Call the automated outage-reporting system at 800-769-3766 for Duke Energy Carolinas customers and 800-419-6356 for Duke Energy Progress customers.

 

 

Questions about safety

What should I do if a traffic light is out?

If power outages cause traffic lights to be out, treat them as a 4-way stop!

 

Is it safe to drink tap water if power goes out?  

Message from OWASA: Is it safe to drink tap water if the power is out? Yes, it's safe. But if there is a water disruption in your area, you'll be asked to boil water minimum 24 hours when service is restored. Be water & wastewater prepared for #HurricaneFlorence. Learn how @ https://www.owasa.org/hurricane-florence

 

 

Questions about flooding

What is the difference between a flash flood watch and a warning?

  • flash flood watch is issued first. It means that current weather conditions are favorable for flooding. While a watch does not a guarantee that a flash flood will occur, it is a very good indication that your community will experience severe weather.
  • flash flood warning means a flash flood is either imminent or occurring. In fact, a flash flood can occur so quickly that there isn't time to send out a flood warning alert.

 

How is the Town responding to residents who live in flood-prone areas? 

Voluntary evacuations were initiated in communities vulnerable to flooding. Those communities include Camelot Village on South Estes Drive and the South Estes/Ridgefield public housing community on South Estes Drive Extension.

The following fliers were distributed to the Camelot Village, Brookwood, South Estes, and Ridgefield communities: English | Spanish | Burmese | Karen.

 

Does the Town deliver sandbags to residents?

The Town of Chapel Hill is not able to provide sandbags for residents ahead of or during inclement weather.

 

Where can I move my vehicle during the storm?

If you choose to move your vehicle, the Park & Ride lots on Eubanks Road and at Southern Village are available. Location of these two lots can be found at https://www.townofchapelhill.org/town-hall/departments-services/transit/park-ride

The Town is unable to ensure the safety of your vehicles parked in any Town-owned parking facilities during these weather conditions. We understand it may not be possible to move your vehicle once it is parked. Please do so only once you are safely able to, which we know may be a few days.

 

What areas of Chapel Hill are prone to flooding? 

  • South Estes Drive near Willow Drive
  • Camelot Village Apartments off of South Estes Drive
  • Brookwood Condominiums off of South Estes Drive
  • South Estes public housing neighborhood on Estes Drive Extension near University Place
  • Umstead Drive between Umstead Park and Martin Luther King Jr. Boulevard
  • Cleland Road between Kendall Drive and Hayes Road
  • West Franklin Street at Mallette Street
  • East Franklin Street at Park Place

 

 

Questions about power outages

Power Outage Locations: https://www.ncdps.gov/florence#power-outages

 

What do I do if I see a downed power line?

From Duke Energy -- Stay safe and stay away from downed power lines. Customers and first responders should assume all of these lines are live.  With a storm of this magnitude, we expect thousands of downed power lines. We will respond as quickly as possible, but we are urging caution because of the sheer volume of calls we expect to receive. 

 

Call Duke Energy to report downed power lines:

  • Duke Energy Carolinas - 800-769-3766 
  • Duke Energy Progress - 800-419-6356

 

Stay connected with Duke Energy  

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy) or visit us at our storm website:  www.dukeenergyupdates.com.

 


How soon will Duke Energy restore power, if we lose it? 

This from Duke Energy -- Restoration efforts cannot begin until the storm passes. Repair work will be lengthy and difficult. Restoring power after a massive storm like Florence can be extremely challenging for utility repair crews, as travel and work conditions will be impacted by high winds and widespread flooding. 

We have 20,000 people in place and ready to restore power once it’s safe to do so. This is our largest mobilization of resources to date in the Carolinas in response to a severe-weather event. 

We expect somewhere between 1 and 3 million outages (equates to impacting approximately 2.5 to 7.5 million people) across our Carolinas service area.

 

How can I help?

What can I do to help my neighbors? 

Wont’ you be a Good Neighbor Liaison? The Town of Chapel Hill is looking for residents who would like to share and exchange information from the Town with residents in their neighborhoods and homeowners associations.  Good Neighbor Liaisons can register at https://www.townofchapelhill.org/residents/neighborhood-liaison-form

 

Can you help me locate a loved one who I have been unable to reach in Chapel Hill?

We can try. During the storm and aftermath, call the Town’s Call Center at 919-969-5005 to request assistance. The Call Center can then forward your request to the appropriate Town staff for follow up.

 

How can I assist with disaster relief efforts?

There are no outstanding needs in Orange County currently. However, there are many worthwhile and verified organizations accepting donations, particularly for relief efforts in the eastern part of North Carolina.

 

Pre-storm preparation

Are shelters available? 

Orange County officials have opened a shelter at Smith Middle School located at 9201 Seawell School Road in Chapel Hill.

 

What do I need to know about the shelter? 

  • Shelters will have food or water, but will not have easy access to medications or many other personal needs.
  • Bring Picture ID
  • Regularly taken medications
  • Insurance information
  • Bedding
  • Towels
  • Comfortable Clothing
  • Personal radios - with headphones
  • Games , reading material or other things to pass the time - especially for children
  • Specialty items for your needs
  • DO NOT bring weapons, illegal drugs, candles or valuables
  • Smoking IS NOT allowed inside the shelter

 

Can I bring my pets to the shelter?

  • Service animals for the hearing and visually impaired will be allowed in the shelter
  • All other animals are welcome at the shelter and Animal Services Staff will be on hand to board pets in the best manner possible
  • Owners of large animals and livestock should make preparations for their animals as very limited support will be provided in a disaster

 

For more information from Orange County, visit http://www.orangecountync.gov/departments/emergency_services/disaster_emergency_preparedness.php

 

What does the Town do to prepare for the storm? 

Town crews have been working on pre-storm readiness activities including checking and cleaning as needed stormwater drains, prepping generators and chainsaws, and planning a coordinated emergency response.

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