For a fast and efficient way to file an unemployment claim, please file online at des.nc.gov, or by phone 888-737-0259. The website also has an informative FAQ section for any challenges that may arise from trying to file. There is also a library of tutorial videos, including how to file a new unemployment claim.
Chambers of Commerce Resources: Resources for support, loans, and grants.
Pick up diapers Mondays – Thursdays from 11 a.m.–1 p.m. at El Centro Hispano. Call ahead to make sure they have supplies and to make an appointment. Address: 201 W. Weaver St. Carrboro, NC, 27510. Phone: (919) 945-0132
Pick up diapers once per month at Orange County DSS in Hillsborough. Address: 113 Mayo St. Hillsborough, NC, 27278. Phone: (919) 245-2800
Lunch: Inter-Faith Council (IFC) provides a lunch daily at 100 W. Rosemary Street. Monday to Saturday from 11:15-12:30pm and Sunday 12:15-1:30pm.
Week of groceries: Inter-Faith Council (IFC) provides any household with a week’s worth of groceries once per month.Call 919-6380 and press 0, or visit to make an appointment.
Box of food: Every Wednesday, a drive thru distribution from 10-12:30pm* (*except every 4th Wednesday, distribution is from 1-3:30pm) at Chapel Hill Public Library, 100 Library Drive. A box of food is given to Orange County residents on a first come first served basis. Hosted by The Food Bank of Central & Eastern NC and the Chapel Hill Public Housing Office. * Food distribution is canceled on Wednesday, May 27, due to predicted bad weather, and will not be rescheduled.
2 bags of food: Point Church & Hillside Church are hosting a weekly food distribution of 2 bags of groceries, every Saturday from 11-12pm. Pickup at 201 Culbreath Road, Chapel Hill, Lower Gravel Parking Lot.
Farmer’s Market Food Voucher: Carrboro Farmer’s Market is offering $10 vouchers to people experiencing unemployment. One voucher per visit (must show proof of unemployment). Also offering "triple bucks" for customers who use EBT, WIC FMNP or Seniors FMNP (ex: $20 in EBT is $60 at the market). If you're out of benefits on your card, they will also match cash.
Home-based food delivery:TABLE is delivering bags of food to families with children in the Chapel Hill Carrboro City School system.
Lunch for kids 0-18: Food for Students gives a pickup lunch and snack Monday – Thursday.For locations and information see these flyers.
Lunch for kids: SHEETZ is providing free kids meals, one per child, at participating Sheetz locations. Go their website for sites. Meals will be available daily while supplies last.
Food program: PORCH Chapel Hill-Carrboro has a food program for families with children in the Chapel Hill Carrboro City Schools. If you have children who attend school in Chapel Hill or Carrboro, contact email@example.com to ask about enrollment options.
Governor Cooper Texting Tool: Reduced price eligible families can text FOODNC to 877-877 to find nearby meal sites. Envíe un mensaje de texto a COMIDA al 877-877. Recibirá un mensaje de texto con la ubicación de los sitios de comida y los horarios de servicio más cercanos.
WIC is a food assistance program for pregnant mothers and children under 5. To ask questions or apply, call the Orange County Health Department at 919-245-2422 or 919-245-2447. You can also call 1-800-367-2229. If you are looking for baby formula, you can also contact them.
For information on food assistance for seniors, see Resources for Seniors.
Grocery store hours for seniors and at risk populations
Whole Foods: Open 7:00-8:00 a.m. every day for guests 60+ or at high risk
Harris Teeter: Open 6:00 – 8:00 a.m. every Monday & Thursday for guests 60+.
Food Lion: Open 7:00 – 8:00 a.m. every Monday & Wednesday for guests 60+ or immunocompromised individuals.
Fresh Market: Open 8:00 – 9:00 a.m. Monday – Friday for hours for seniors and at risk populations.
Dollar General: The first hour of every day is open to seniors. Carrboro hours are 8:00 a.m. - 9:00 p.m.
Target: The first hour of every Tuesday and Wednesday is open to vulnerable guests, 7:00 a.m. - 8:00 a.m. for the Franklin Street Target.
Orange County Health DepartmentCOVID-19 webpage or call their hotline at 919-245-6111.
Meals on Wheels: Donate money to help support meal delivery to seniors. Cash donations are needed. Mail to: Chapel Hill-Carrboro Meals on Wheels, PO Box 2102, Chapel Hill NC 27515. You can also donate with check, money order, or online.
PORCH: Donate money to purchase grocery store gift cards to the families they serve. Make an online donation or mail a check, payable to PORCH Chapel Hill-Carrboro, to PO Box 16363, Chapel Hill NC 27516-6363.
TABLE: Donate food or money to help them deliver bags of food to households that have children in the Chapel Hill Carrboro City Schools. They have a Wish List of items and accept direct food and cash donations. On-line orders through Amazon can be shipped to their Carrboro offices at 209 E Main St., Carrboro, NC 27510.
Under Phase Two guidelines, restaurants can choose to open at 50% capacity with other safety and social distancing guidelines. Orange County, including Chapel Hill, also requires that anyone who interacts with a customer must wear a mask. Patrons are encouraged to do the same.
Visit NC COVID Support for an easy to use, interactive map to find what food, pharmacies, pet supplies, etc. are open. Information includes if the service is delivery, curbside pick-up, has senior shopping hours, etc.
Visit the Chapel Hill Downtown Partnership website for information on downtown Chapel Hill restaurants. Free parking spaces in front of Downtown businesses are available for curbside pickup.
Carrboro United is your one-stop shop for nutritious food and a way to support local businesses and farmers. Pick up fresh produce, quality meats, and prepared meals three times a week and put money back into the local economy.
Diaper Bank of North Carolina: Donate diapers to and baby personal hygiene products. Currently their greatest need is for Size 2 and Size 5 diapers, baby wipes and Ziploc bags. Donations of diapers and supplies can be dropped off at 1311 E. Club Blvd., Durham, 27704 or a cash donation can be made online.
El Centro Hispano: Donate to their COVID-19 Crisis Response Fund to assist families who are being impacted.
Jackson Center: Donate to support their efforts to care for elderly and shut-in neighbors in the Northside, Pine Knolls, and Tin Top neighborhoods during this time.
Transplanting Traditions’Share-a-Share: Donate to support local farmers and refugees.
UNC Healthis accepting donations of personal protective equipment (PPE). If you or your company have a supply of masks, hand sanitizer, or other essential medical supplies please donate them to help protect healthcare workers and patients.
Volunteer to check-in on seniors: With seniors being asked to take extra precautions, the Orange County Department on Aging has stepped up efforts to keep in touch with local seniors by phone. Volunteers make “reassurance phone calls” every weekday morning to seniors who sign up, and volunteers are being recruited to do it on the weekends as well. If you want to volunteer, call the department at 919-968-2070.
Support your neighbors, friends, and loved ones
Another important opportunity to help each other during this time is to check in on your loved ones, friends, and neighbors. Physical distancing may mean staying farther apart from each other, but you can still use this time to build deeper connections with each other.
If anyone you know is sick, call them often and have a plan for delivering food and medicine, as well as for back up care of dependents.
Housing and Utilities
Rental and Utility Assistance:
County-Wide Rental and Utility Assistance Program: Helps Orange County residents in housing crisis by providing one-time financial assistance. Learn more here. Contact the Housing Helpline at 919-245-2655 or firstname.lastname@example.org. A program of Orange County and the Towns of Chapel Hill, Carrboro, and Hillsborough.
St. Thomas More: Offering rental assistance for residents of Chapel Hill and Carrboro. Call 919-213-9031 on Mondays from 8:30-11:30am or Thursdays from 6-8pm.
University Presbyterian Church: Available to take phone calls for utility bill assistance most Tuesday afternoons from 1:30 - 3:00 pm. Call 919-929-2102.
Housing Helpline: Call 919-245-2655, to talk with someone about resources to maintain or re-enter housing: Monday-Friday noon-4pm, Sunday-Thursday, midnight-6am
Evictions: North Carolina courts stopped eviction and foreclosure hearings until June 1. Eviction notices may still be served, but the legal hearing cannot proceed. Check out this resource from Orange County.
Fair Housing: If you believe you’ve experienced Housing Discrimination related to the COVID-19, contact Orange County Human Rights and Relations at 919-245-2487.
For UNC students: If you want to talk with your landlord about a negotiation of lease terms, connect with Carolina Student Legal Services. Their main number is (919) 962-1303 or "live chat" with attorneys online Monday through Friday from 9:00 a.m. - 3:00 p.m.
On March 31, Governor Cooper signed an Executive Order prohibiting utilities from disconnecting people who are unable to pay for the next 60 days. Several local companies have announced changes, including:
Duke Energy: Duke Energy will not disconnect any customer’s service for non-payment. The company will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance.
Spectrum Internet is offering a free 60 day program for internet and WiFi for Pre-K to 12, college student and teacher households who don't currently have internet or WiFi. Program is available through June 30. Call 1-844-488-8395 to get set up
Major cellphone carriers, including T-Mobile, Verizon, AT&T, Sprint, will keep users connected and waive late fees for 60 days. Certain carriers may also temporarily be providing additional data allowances.
Free and low-cost internet and mobile service: Use thisinteractive map to find free and low-cost internet and mobile service offerings in their area.
We recommend using the list of resources provided by the Orange County Health Department.
Help with food and medical deliveries: North Carolina seniors and others at high risk of COVID-19 can request help with food and medical deliveries, including needs for pets, and wellness checks. Visit coronacommunity.org or call 919-459-5681 or 1-800-451-1954. Personas mayors/ancianos de Carolina del Norte y otras personas con alto riesgo de COVID-19 puede solicitor ayuda con comida y entregas de medicinas incluidas las necesidades de mascotas, y controles de bienestar. Visita coronacommunity.org o llamar 919-459-5681 o 1-800-451-1954.
Aging Help Line: For any aging related issues, call 919-968-2087, Monday–Friday, 9-4pm
Hope Line for older adults: Older adults can call 1-866-578-4673 or 1-866-578-HOPE if they’re experiencing isolation from social distancing.
A morning check-in phone call for older adults, Monday-Friday. Contact Shenae McPherson for more information: 919-245-4243, email@example.com.
Food Assistance, for seniors
Home-based food box delivery:Meals on Wheelsis delivering meals to older adults once a week. Apply online or call 919-942-2948.
Lunch: Orange County Senior Center Hot Lunch program distributes hot and boxed lunches during the week to qualified Orange County residents who are over 60.To enroll: e-mail firstname.lastname@example.org or call 919-245-4256.
Box of food: Orange County Seniors Supplemental Food box program distributes a box of non-perishable groceries once a month to qualified Orange County residents who are over 60.To enroll e-mail email@example.com or call 919-245-4243.
Grocery Delivery: Do you know an older adult (must be 60+ and an Orange County resident) in need of a grocery delivery? Please contact Orange County Department on Aging online or call 919-968-2087.
Grocery store hours for seniors and at risk populations
Whole Foods: Open 7:00-8:00 a.m. every day for guests 60+ or at high risk
Harris Teeter: Open 6:00–8:00 a.m. every Monday & Thursday for guests 60+.
Food Lion: Open 7:00–8:00 a.m. every Monday & Wednesday for guests 60+ or immunocompromised individuals.
Fresh Market: Open 8:00–9:00 a.m. Monday – Friday for hours for seniors and at risk populations.
Dollar General: The first hour of every day is open to seniors. Carrboro hours are 8:00 a.m.-9:00 p.m.
Target: The first hour of every Tuesday and Wednesday is open to vulnerable guests, 7:00 a.m.-8:00 a.m. for the Franklin Street Target.
Town Services and Facilities
To limit spread of COVID-19 (coronavirus), the Town of Chapel Hill has closed Town facilities including Town Hall, Chapel Hill Public Library, and Parks and Recreation facilities including parks.
Chapel Hill Public Library Is Online Only
No items are due; late fees will not be charged
Librarians are available by email or by telephone (919-968-2777):
Monday – Friday from 9:00 am to 5:00 pm
Saturday – Sunday from 10:00 to 3:00
Parks and Recreation changes go into effect May 28 Stay connected with us at www.chapelhillparks.org for updates and detail information.
Parks, Greenways, Trails, Dog parks all open from dawn to dusk. Park restrooms will open 12 p.m. to 8 p.m. and be sanitized and restocked daily. While spending more time at home, there's more time to get outside or take a walk! Use our social distancing guide as you enjoy the outdoors with others.
Park amenities open dawn to 8 p.m. for drop-in single play include Tennis and Pickleball courts, Skate Park, Inline Hockey Rink and Disc Golf. Each posted with safe user guidelines.
Park amenities remaining closed are playgrounds, picnic shelters and tables, public athletic fields, basketball courts, outdoor sand volleyball courts, batting cages, bocce-ball courts.
All indoor recreation and aquatic facilities remain closed.
All summer day camps (Weekly Sessions A-I at all facilities) from June 15 to August 14. All recreation and specialty programs beginning before Monday, July 6, are canceled. We anticipate being able to share more information soon on possible alternate camp programs and post July 6 recreation programs. Some programs may be able to continue with modifications.
Administrative staff are available by email or (919) 968-2784 between 8:30 a.m.-4 p.m., Monday-Friday.
Chapel Hill Transit is on a reduced schedule. More info here. Chapel Hill Transit buses are being cleaned with a solution that sanitizes the inside surfaces with which you may come in contact. It is important to note that the surfaces can only stay sanitized until someone touches them. Therefore, if you need to take public transportation (including transit, taxis, or ride shares), be conscious of what you touch, and be sure to wash your hands when you exit the vehicle. Do not touch your face or eat before you’re able to wash your hands.
Anyone with critical, timely needs for transactions at Town Hall can call 919-968-2743 and ask to speak with the department with which you are working. Permit applications may be dropped off at Town Hall each Tuesday and Thursday 8 a.m. to 12 p.m. noon.
Payments can be made to the Town Revenue Office as follows:
Payments by credit card can be made by calling 919-968-2759 between the hours of 10 a.m. and 3 p.m.
Payments by check or money order can be made by mail to “405 Martin Luther King Jr Blvd, Chapel Hill, NC 27514 Attn: Revenue Office” or can be delivered in person to the Town’s drop box outside of Town Hall (address above).
Payments by cash (if no alternate payment method is available) can be delivered in person to the Town’s drop box outside of Town Hall between the hours of 10 a.m. and 3 p.m. Please have exact change only.
Town employees are working to ensure day-to-day operations continue to the extent possible. Some employees are staffing offices and practicing social distancing. Others are working remotely. All are working to ensure that day-to-day operations of local government continue to the extent possible.
Yard waste and bulky item collection temporarily suspended. Modified yard waste collection will begin on June 4.When yard waste collection resumes, it must be placed in Town yard waste carts, rigid containers, or paper yard waste bags. We expect the yard waste collection volume to be larger than normal, and it may take a couple of weeks for collections to be completed. Place your yard waste in its container at the curb by 6 a.m. on your typical yard waste collection day starting on June 4 and leave it out until it is collected.
Don’t place yard waste in plastic bags; use paper bags. Yard waste in plastic bags will not be collected.
Residents can discard their yard waste and bulky items at Orange County's Waste and Recycling centers at no charge. For hours of operation and locations, check their site or call 919-968-2788.
Solid Waste Services’ employees are still collecting household trash, and they need your help to minimize risk of exposure to themselves and others. The best way to do that is to make sure your trash is tied inside a trash bag and placed inside a trash cart. If possible, we encourage you to sanitize the cart’s handles and lid.
Town Call Center
Questions about Town Services? Call 919-969-5005 8:30am–5pm Monday–Friday
¿Tiene preguntas sobre los servicios disponibles en Chapel Hill? Por favor llame al 919-969-5005, pregunte por alguien que le pueda atender en idioma español.
Questions about COVID-19 and/or its impacts in Orange County? Call (919) 245-6111 between the hours of 8:30 a.m. to 5 p.m. Monday to Friday.
Spanish language and other languages available.
OC Connect - database of community services and resources in Orange County.
Orange County Health Department
The Orange County Health Department is our local source for health-related information. Click here to go directly to the COVID-19 (coronavirus) webpage.
NC Department of Health & Human Services
The North Carolina Department of Health and Human Services is our State authority when it comes to health-related concerns. There is a Citizen Hotline available 24/7 at 1-866-462-3821. To submit questions online, visit www.ncpoisoncontrol.org and select "chat". For more information, click here.
Centers for Disease Control and Prevention
The Centers for Disease Control and Prevention (CDC) is the national authority for health-related concerns. Click here for a COVID-19 (coronavirus) webpage from the CDC.