Chapel Hill Transit (CHT) has adopted a non-discrimination policy that states: No person shall, on the grounds of race, color, national origin, disability, sexual orientation, gender identity, or gender expression be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any programs, activities, or services for which CHT receives Federal financial assistance.
Any person who believes they have been mistreated by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with the Chapel Hill Transit. Any such complaint must be in writing or in person with Chapel Hill Transit Title VI Coordinator, within one hundred eighty (180) days following the date of the alleged discrimination occurrence. Title VI Discrimination Complaint forms may be obtained from the Chapel Hill Transit administrative offices at no cost by calling 919-969-4900, or by clicking here for English and here for Spanish. Anyone who requires assistance to complete the complaint form should contact the Title VI Coordinator at 919-969-4900.
You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court. Should a complaint be filed with CHT and an external entity simultaneously, the external complaint shall supersede the CHT complaint and CHT's complaint procedures will be suspended pending the external entity's findings.
Within 10 working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously). CHT's Director will serve as the Title VI Coordinator.
The investigation will address complaints against any CHT department(s). The investigation will be conducted in conjunction with and under the advice of the Federal Transit Administration's Civil Rights Unit.
The investigation may include discussions(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or the representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.
The investigation will be conducted and completed within 60 days of the receipt of the formal complaint. CHT will track all Title VI complaints in consultation with the Town's Legal Department.
Based upon all the information received, an investigation report will be written by the Title VI Coordinator for submittal to the Town Manager. The complainant will receive a letter stating the final decision by CHT.
The complainant shall be notified of his/her right to appeal the decision to the Chapel Hill Town Manager and Town Council. Appeals may be made to the NC Department of Transportation (Office of Civil Rights, Title VI Section, 1511 Mail Service Center, Raleigh, NC 27699) or the Federal Transit Administration.
Methods of Filing a Complaint
The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:
Title VI Coordinator
Chapel Hill Transit|
6900 Millhouse Road
Chapel Hill, NC 27516
The Title VI Complaint form may also be sent to:
Title VI Program Coordinator
FTA Office of Civil Rights
East Building, 5th Floor
TCR, 1200 New Jersey Ave S.E
Washington, D.C. 20509
For Chapel Hill Transit's full Title VI Policy, please click here.
Limited English Proficiency
Information in non-English alternative formats may be obtained through the person listed above.
La información en formatos alternativos distintos al inglés se puede obtener a través de la persona mencionada anteriormente.