In 2014, the Town of Chapel Hill initiated a Business Planning process to establish annual departmental work plans that outline key priorities, performance metrics for core business, and projects that support the Council’s Strategic Goals. The intent of this system is to create clarity on where we want to go as a Town and translate the Council’s Strategic Goals into action.
The business plans show how departmental priorities, programs, and projects support the community vision as articulated by the Town Council. These plans are updated in the first quarter of each fiscal year.
In practice, the business plans articulate what Town staff are working towards and why. This creates a performance management system to view the Town as a whole and understand how resources are being allocated to drive results.