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How to Contest A Parking Citation

If you wish to contest a parking citation, you may do so in one of two ways.  You may appeal online by clicking here and using your ticket information to log in.  You may also appeal in writing by filling out an Appeals Form or writing a letter that contains the following information. All appeals must be received within 21 calendar days of the citation issue date in order to avoid late fees.

  • Name, Address, City, State, Zip Code, Daytime Phone number 
  • The Citation Number 
  • The Date of the Citation 
  • Location of the Citation 
  • The Violation Code 
  • Vehicle License Number 
  • For meter-related citations: Meter number located on the meter housing or space number for Pay-by-Space multi-space meters 
  • The reason for contesting the citation, including any supporting documentation such as pictures or drawings.

What Happens Next?
Once your appeal is received, the "penalty clock" stops until the citation is reviewed. There are no additional penalties assessed during this time.

The citation will be reviewed by the Town Appeals Officer. An investigation of the citation may be made. This may include an on-site verification of possibly defective meters by the Parking Meter Repair Shop, etc.

If the citation is found to be invalid, you will be notified by mail and no further action is required.

If the citation is found to be valid, you must pay the penalty amount due within 10 days of the date of the appeals decision. After 10 days, the “penalty clock” resumes and late fees will be assessed.

How To Contact Parking Services
If you need to contact someone in the Parking Division about our services, or to answer any questions, here's how to find us: 

 Phone: (919) 968-2760
 Fax: (919) 968-2846
 Office (mail or visit): Parking Services Division
828 Martin Luther King, Jr. Blvd.
Chapel Hill, NC 27514
 Office Hours: Monday – Friday  8:30 a.m. – 5:00 p.m.

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