The Crisis Unit is a 24-hour co-response team that provides onsite emergency response with officers to persons in crisis situations. The Crisis Unit was established in 1973 as one of the earliest examples of law enforcement and human services professionals working together.
The Crisis Unit responds to a variety of situations which include:
Intimate partner or sexual violence
Victims of crimes (assault, burglary/home invasion, armed robbery, child abuse/assault)
Persons experiencing psychiatric emergencies or persistent mental health concerns
Situations requiring safety planning and lethality assessments (suicidal or homicidal subjects)
Runaway juveniles and missing persons
Hostages or barricaded persons
Traumas including fires, natural disasters, and accidents involving serious injury or death
Incidents involving multiple victims in need of debriefing, including first responders
Stalking or harassment
Outreach to vulnerable persons
The Crisis Unit provides information and education to community groups both locally and nationally. In addition, the Crisis Unit provides training to local government, human service, and law enforcement professionals in critical incident response, crisis stabilization, and lethality assessment.
Crisis Negotiation Team
The Crisis Unit Supervisor serves as the Coordinator for the Department’s Crisis Negotiation Team. This team is deployed during critical incidents that require specific engagement with suicidal persons, barricaded subjects, and hostage situations. Crisis Counselors as well as law enforcement officers receive specific negotiations training in order to be active members of this team.
Domestic Violence Resources
If you are experiencing or witnessing domestic violence, please don't hesitate to reach out to us at 919-968-2806.
Other resources available in our community are
North Carolina Coalition Against Domestic Violence
The Crisis Unit provides training and support to first responders, as well as referrals to longer-term supportive resources.
The Crisis Unit is available to provide consultation on cases, particularly those that involve or could potentially involve law enforcement. Community partners frequently consult with the Crisis Unit on cases involving child abuse, intimate partner violence, sexual assault, stalking, harassment, or potential for lethality.
Library Social Work Pop-up
Members of the Crisis Unit spend a few hours each week at the Chapel Hill Public Library to provide outreach to vulnerable patrons around issues like homelessness, financial and food insecurity, family violence, mental health, substance abuse, and other psychosocial challenges. Our role is to build rapport and provide warm referrals to community resources.
The Crisis Unit’s operating hours are from 8AM - 11PM Monday - Friday, except major holidays. To speak with a Crisis Counselor directly, please call the Crisis Unit at 919-968-2806. Outside of the time, the Crisis Unit is staffed with an on-call rotation. If you need to speak with the on-call Crisis Counselor, please contact the Watch Commander.