Ombuds Office

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Creative solutions for Town employees to some of life’s challenges

Puzzle pieces 

Confidential • Informal • Impartial • Independent

When you don’t know where to turn, the Ombuds Office may assist you.

Town of Chapel Hill Ombuds
308 W. Rosemary St., Suite 202
(between Pantana Bobs and Breadmans)
Chapel Hill, NC 27514
919-265-0806
ombuds@townofchapelhill.org

Senior Ombuds: Jim Huegerich

Why Ombuds?

Employees come to the Ombuds office for many reasons. Sometimes visitors want to talk. Some are reluctant to go through formal channels. Some just don’t know where else to go. And some have tried other ways to get help but have not found what they need.

Ombud’s Role

The Ombuds will provide a safe place for all employees to share their concerns and explore strategies for CONFIDENTIAL, informal management or resolution of issues and matters. We will provide an outlet for delicate questions and difficult issues to be addressed in an informal, secure and discreet manner.

How we can best help you help yourself:

  • Role-play through a situation
  • Provide training about difficult issues
  • Provide information, assistance and referrals
  • Help analyze complex and difficult problems
  • Explore non-adversarial approaches for resolving concerns
  • Serve as a feedback mechanism for organizational climate issues
  • Assist personnel in obtaining an explanation or clarification of polices and procedures
  • Identify complaint patterns and trends
  • Educate
  • Offer a confidential, informal sounding board
  • Address issues at the most appropriate level

Limits of Ombuds

Ombuds cannot:

  • Advocate for any individual
  • Take formal complaints
  • Conduct formal investigations
  • Serve as a witness or testify in a formal proceeding
  • Accept or provide official notice of an alleged violation
  • Make the decision for you
  • Offer legal advice
  • Provide counseling or case management
  • Share your information with anyone
  • Force you to do anything

Arrange a Meeting

We will arrange a confidential meeting at a time and place convenient and safe for all parties. We believe we can be most effective if we meet with you, but if you prefer, we will work with you over the telephone. We do not do our work through email and discourage you from sending any confidential information through email.

For more information about the Town’s Ombuds Program, to schedule a meeting, or to have the Ombuds visit your department, please call 919-265-0806.

Ombuds Professional Standards

The International Ombudsman Association (IOA) is the largest international organization of organizational Ombuds practitioners in the world, representing over 500 members from the United States and across the globe

Chapel Hill Ombuds are members of IOA and practice according to the IOA Code of Ethics and IOA Standards of Practice.

LGBTQ+ Liaison to the Town Manager: Matt DeBellis, Records Manager

The Town of Chapel Hill prides itself on building trust and creating a space where all of its citizens can thrive. The Town has established itself as the leader in North Carolina for community relations and building trust with the LGBTQ+ Community.  Our LGBTQ+ Liaison to the Town Manager can help give guidance and advice on how to strengthen these bonds.  Anyone who has concerns or questions pertaining to the LGBTQ+ community can email the Liaison to the Town Manager directly at mdebellis@townofchapelhill.org or (919) 969-5016.

 

Download a brochure

Ombuds Reports

 

 

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