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Request an interpreter:
We will provide interpreters, free of charge, for Town services and programs.
You can request an interpreter at 919-968-2756
When possible, please make requests at least 48 hours in advance to help us make arrangements.
On November 13, 2019, the Chapel Hill Town Council unanimously approved a Language Access Plan for Town services and programs. This Plan will help ensure the Town moves towards policies and procedures supporting the right of all residents to communicate with the Town in the language in which they prefer. Read more below.
Language access allows community members with limited English proficiency (LEP) - defined as having limited ability to speak, understand, read, or write in English - to use and benefit from a wide range of services.
Did you know that among Chapel Hill residents, 20% of residents speak a language other than English at home and 6% of residents are identified as LEP? Advancing language access in Chapel Hill will support many of our residents.
Why does Chapel Hill need language access?
The Town serves community members in a variety of ways that are important to day-to-day life. Communications that are accessible to the whole community will help Chapel Hill be more inclusive and welcoming to all.
In recent years, the Town has become increasingly aware of the communication gap with residents who speak languages other than English. In 2018, as part of the Building Integrated Communities (BIC) Project, Chapel Hill's immigrant and refugee residents identified language access as a key strategy for the Town to advance to better serve the community.
Since then, the Town, in collaboration with community partners, developed the BIC Action Plan which includes an objective focused on advancing language access across the Town.
What is a Language Access Plan (LAP)?
Since the Town receives funding from the Federal government, we are required by Federal law to plan for and provide LEP individuals with meaningful access to services, programs, and activities. A Language Access Plan outlines policies and procedures to ensure meaningful access.
This Plan will help ensure the Town moves towards policies and procedures supporting the right of all residents to communicate with the Town in the language in which they prefer.
What else is the Town doing to advance language access?
Purchased interpretation equipment for Town and community use. Community members can borrow the equipment at no charge. Learn how here!
Provided interpretation services for a variety of public meetings, such as Council, Public Information, and community engagement meetings.