Chapel Hill to Survey Residents about Town Services

Post Date:10/08/2015 3:04 PM
PHOTO: Franklin Street in the Fall

What do you think of Town services? The Town of Chapel Hill seeks to find out through a survey to be mailed this October to a random sampling of residents.

ETC Institute, a professional market research firm, will conduct the survey, which is Chapel Hill’s fourth biennial survey. ETC has administered surveys in more than 300 cities and counties across the United States. Benchmarking analysis will help Chapel Hill understand how its results compare to similar communities.

"These surveys help us understand residents' perception of our services," said Town Manager Roger L. Stancil. "We want to know what we’re doing well and where we need to improve. The Council wants to understand the public’s priorities to make wise budget and policy decisions."

In the last Community Survey, respondents ranked their Top Three parks and recreation concerns – walking/biking trails, maintenance of parks, and programs for teens. Responding to these interests, construction is now under way to extend the Bolin Creek Greenway. More trail and parks improvements are included in the bond referendum on November 3, 2015. And we are offering new programs for teens at the Teen Center and the Chapel Hill Public Library, and planning for more.

Maintenance and preservation of downtown consistently ranks as an area that should receive emphasis. The Town of Chapel Hill continues to enliven downtown through improved lighting, new bicycle amenities and pedestrian crosswalks, and summertime concerts and a new farmer's market. Since we first asked this question in 2009, satisfaction ratings on this topic have increased 14 percent.

The survey will be mailed to 2,000 randomly selected Chapel Hill households. Residents who receive the surveys are asked to complete and return them promptly. It takes about 20 minutes to complete. Follow-up phone calls will be placed to households that do not respond by mail. For non-English speaking households, the survey company provides in-house foreign language translation.

A report of the survey findings may be presented in December 2015. Survey results also will be made available on the Town website at  For more information, contact Catherine Lazorko, communications manager, at 919-969-5055 or

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