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New Town Website for Chapel Hill

Post Date:02/26/2020 2:07 PM

TOWNOFCHAPELHILL.ORG HOME PAGEThe Town of Chapel Hill is excited to announce the launch of a redesigned website at with improved functionality, simplified menus and clean aesthetics.

The redesign goal has been to improve the user experience. Toward this aim, a new tool is the “Find a Service” that easily sorts the most visited services based on visitor data of our site. Links allow residents to quickly sort options to make online payments, find pool schedules, request a yard waste cart or access Council videos.

Many efforts informed this update. Research to better understand website user experiences included site analytics, user testing, surveys and interviews. The Town began collaborating in December 2018 with Associate Professor Laura Ruel’s user experience and design and usability class at the UNC Hussman School of Journalism and Media.

The UNC Hussman class conducted usability testing and created page layout schematics. The students have already given feedback through user testing on the redesigned site, which has influenced helpful changes to the design.

“We are grateful for the engagement from the community and UNC media and  journalism students on the website redesign,” said Communications Manager Catherine Lazorko. “We hope that visitors will be pleased with our new aesthetic and improved navigation, even while we continue to make improvements.”

The Town has also worked with Granicus, a leading provider of government websites, for several months to refine the website rebuild. While the new site is live, it is considered a work-in-progress as staff continue to refine various elements, rebuild webpages and streamline content.

Learn more about the website redesign at   This project was led by the Communications and Public Affairs and Technology Solutions departments with support from a website advisory team representing all Town of Chapel Hill departments.

We welcome your feedback at

Please note that it will take time for the new website to be crawled and indexed by Google.  Bookmarks may be broken; please navigate within the website to locate the desired page.  We regret the inconvenience.


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