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  • Snowy Downtown Chapel Hill

Town Facilities to Close to the Public While Many Services Remain Available

Post Date:03/23/2020 6:08 PM

The Town of Chapel Hill has closed Town facilities to the public effective at 5 p.m. Monday, March 23, to further promote the idea of social distancing in an effort to prevent the spread of COVID-19 (coronavirus).

However, the Town will remain open for business. Some employees are staffing offices and practicing social distancing. Others are working remotely. All are working to ensure that day-to-day operations of local government continue to the extent possible. Anyone with critical, timely needs for transactions at Town Hall can call 919-968-2743 and ask to speak with the department with which you are working. Permit applications may be dropped off at Town Hall each Tuesday and Thursday 8 a.m. to 12 p.m.

Social distancing means limiting interactions with other community members, staying at least six feet away from the next person, and limiting your trips away from home, unless you’re staying outdoors and away from others.

Payments can be made to the revenue office as follows:

  • Payments by credit card can be made by calling 919-968-2759 between the hours of 10 a.m. and 3 p.m.
  • Payments by check or money order can be made by mail to “405 Martin Luther King Jr Blvd, Chapel Hill, NC 27514 Attn: Revenue Office” or can be delivered in person to the Town’s drop box outside of Town Hall (address above).
  • Payments by cash (if no alternate payment method is available) can be delivered in person to the Town’s drop box outside of Town Hall between the hours of 10 a.m. and 3 p.m. Please have exact change only.

To meet the requirements of Open Meeting Laws, the Council Chamber at Town Hall will be available for limited public attendance (maximum of 10 people) at a virtual council meeting on Wednesday, March 25, beginning at 7 p.m. However, residents are strongly encouraged to view this meeting through internet (chapelhill.legistar.com/Calendar) or cable access (townofchapelhill.org/government/newsroom/multimedia). The only item on the agenda for the meeting is an update from Town staff on Chapel Hill’s response to the coronavirus. The Council will not be taking action on any items.

Other Town Service Adjustments

  • Chapel Hill Public Library and Parks and Recreation facilities were closed on March 13. All programs and events are canceled until further notice.
  • Chapel Hill Transit is operating on a modified schedule – the same schedule that is used on Saturdays during normal operations.

Governor Cooper Issues Executive Order
Governor Roy Cooper issued Executive Order No. 120 Monday, March 23. The order extends the closure of K-12 public schools statewide through May 15, bans mass gatherings of more than 50 people, and closes some businesses. For more information, visit ncdhhs.gov/divisions/public-health/coronavirus-disease-2019-covid-19-response-north-carolina.

Need more info?

  • For questions about Town services, the Town’s Call Center is taking calls at 919-969-5005 from 8:30 a.m. to 5 p.m. Monday through Friday.
  • For health-related questions and questions about Orange County services (including recycling), call the Orange County Call Center at 919-245-6111, 8:30 a.m. to 5 pm daily.
    • Sign up for text updates from the Orange County Health Department by texting ocnchealth to 888-777.
  • For other health-related questions, call the NC Department of Health and Human Services (24/7) at 1-866-462-3821.


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May we help you? Contact us at Communications and Public Affairs at 919-968-2743 or info@townofchapelhill.org

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Public Library


Parks and Recreation

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Good Neighbor Liaisons

The Town of Chapel Hill is looking for residents who would like to share and exchange information between the Town and residents in their neighborhoods and homeowners associations. Registered participants will receive emails from the Town to share with their neighbors. townofchapelhill.org/residents/neighborhood-liaison-form


Orange County is responsible for establishing emergency shelters due to extreme weather and power outages. For more information, visit orangecountync.gov/650/Disaster-Emergency-Preparedness.

The Inter Faith Council is Chapel Hill’s community house and also provides shelter for those in need. For more information, visit ifcweb.org/services/community-house or ifcweb.org/services/homestart.


Resources in Orange County

American Red Cross

State and National Resources

What is a State of Emergency?

A state of emergency is a procedure that allows emergency processes and funding to be put in place to allow immediate response to emergency situations.
A state of emergency can be declared before or after an emergency takes place in an area. It can be declared at all levels of government (federal, state, and local).
North Carolina State Law , Chapter 166A, Article 1A, Part 4 empowers local governments to enact ordinances to declare states of emergency and restrict certain activities during the emergency in order to address public safety concerns arising due to the emergency.  The Town Code of Ordinances, Chapter 11, Article V, delegates authority to declare a state of emergency to the Mayor.
Often, a local governing body declares a state of emergency ahead of major events that can be anticipated (ex. winter weather and tropical storms) so the resources can be available as early as possible. Sometimes it is necessary to declare a state of emergency due to an unanticipated event such as a large fire, major water main break, or major accident. This declaration is the initial step in accessing state and federal support, should it become necessary.


Do you live in a floodplain?

If you live in a floodplain or an area that floods, purchase flood insurance! Homeowners insurance policies do not cover flood damage. There is a 30-day waiting period from the time an insurance policy is purchased to when it actually goes into effect. Renters can purchase affordable flood insurance for personal contents only. For more information and cost, contact your insurance agent or go to floodsmart.gov.

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