Chapel Hill ranks as a “high performing city” with 81
percent of residents reporting satisfaction with the overall quality of life in
Chapel Hill, according to results released this month from the Community
The Community Survey serves as a consumer report card for
the Town. Residents rate the quality of life, and their satisfaction with
services and local government. Town of Chapel Hill leaders have been listening
and responding to what people have to say since launching the first survey in
“The Community Survey is part of our overall effort to
identify priorities for community planning and resource allocation,” said Town
Manager Roger Stancil. “The one consistent finding over 10 years of surveys is
that our residents rate the quality of core services very highly, which is a
tribute to our excellent employees.”
According to benchmarking analysis provided by ETC
Institute, Chapel Hill residents’ satisfaction with the quality of services
rates at 79 percent – which is 30 percentage points higher than the U.S.
average and 28 percentage points higher than the Atlantic regional
Notable increases in satisfaction since the last
survey are in response to availability and maintenance of sidewalks, overall
effectiveness of Town communication, quality of Chapel Hill Transit and how
well the Town is preparing for the future.
Short-term decreases in satisfaction are in response
to the level of public involvement in decision making, ease of use of parking
payment options, maintenance of streets, and access to information about Town
issues and events.
By Listening and Responding, the Town has made
progress in many areas.
Areas that saw a more than a 10 percentage point
increase from the last survey were the maintenance of sidewalks which received
a 59 percent satisfaction rate -- and, overall effectiveness of Town
communication with the public, which received a 61 percent satisfaction rate.
Maintenance and preservation of downtown
consistently ranks as a community priority. This year, the Town made
improvements to Rosemary Street, added street lighting, crosswalks and mini
parks; and improved alleyways in the downtown. Satisfaction in this area has
seen an increase of 10 percentage points since from the first survey in
Satisfaction with the availability of sidewalks
has increased 12 percentage points since 2009.
While traffic flow persists as a key concern,
this year’s survey shows an increase of 7 percentage points in satisfaction
with “overall management of traffic flow” from the 2015 survey.
We have made numerous improvements since hearing
the community’s desire for more bike lanes and greenways. Satisfaction with the
availability of greenways is at 68 percent this year – an increase of 6
percentage points since 2015 – and, 15 percentage points since 2009.