Chapel Hill Transit to Make August Service Adjustments
Service changes begin Monday, Aug. 14
Chapel Hill Transit will add more service as part of its August service adjustments to increase reliability, meet ridership demands and improve connections to employment and retail centers. The increased service is being funded by the Orange County Transit Plan, which has been providing funding for transit service improvements for Chapel Hill Transit since 2013. These changes will take effect on Monday, Aug. 14, 2017.
More Bus Service
- CW Route: adding AM peak trips (7:40–9:20 a.m.), 20-minute frequency, to ease overcrowding and increase travel options to/from Downtown Carrboro. Route will also begin operating both directions along Poplar Avenue and Davie Road.
- NS Route: extending all evening trips (8:20–10:50 p.m.) to serve Southern Village Park and Ride and increasing frequency to Eubanks Park and Ride, to better serve employment, retail and residential centers along the route.
- Saturday V Route: adding a new Saturday route to serve Meadowmont, Downtown Chapel Hill, UNC Hospitals and Southern Village from 8:45 a.m.–5:14 p.m., 60-minute frequency. Route will not serve Highgrove Drive or Brookgreen Drive.
Chapel Hill Transit will also implement some schedule and route adjustments effective Monday, Aug. 14. Chapel Hill Transit generally makes changes to its schedules in January, May and August, in response to ridership trends, changing traffic patterns and growth in the area.
- A Route: A-Limited morning trips will resume (7:14–9:44 a.m.). These trips operate in a loop between Hillsborough Street, campus and Martin Luther King Jr. Boulevard and only operate when the University is in session.
- B Route: new campus route serving Baity Hill, UNC Hospitals and Fetzer Gym operating every 20 minutes from 7:40–8:56 a.m. and from 5–6:16 p.m. when the University is in session.
- CCX Route: adding additional evening trips (6:20–7 p.m.) to Chatham County Park and Ride to better accommodate late work shifts.
- D and DX Routes:
- DX Route - Hours will be reallocated to the D route to improve frequency and meet ridership demands. Last day of service on the DX route will be Friday, Aug. 11, 2017.
- D Route - adding additional AM peak trips (6:57–8:47 a.m.) to improve frequency and ease overcrowding.
- HU Route: schedule will be adjusted to operate every 20 minutes during AM and PM peak hours.
- J Route: route will remain on detour in Carrboro and will not operate along South Greensboro Street, due to planned construction activity in the area.
- NU Route: Weekday and weekend service will resume on Monday, Aug. 14, 2017.
- T and Saturday T Routes: northbound trips will operate along Banks Drive to Weaver Dairy Road (East Chapel Hill High) to improve schedule reliability.
- U Route: Weekend service will resume on Saturday, Aug. 19, 2017.
- V Route: will serve St. Thomas More on two AM (7:35 a.m. and 8 a.m.) and two PM trips (2:57 p.m. and 3:10 p.m.) on a trial basis.
- Safe Rides: Service will resume on Thursday, Aug. 24, 2017 and will operate on Thursday, Friday and Saturday evenings when the University is in session.
- Senior Shuttle: Elimination of Botanical Gardens bus stop due to low ridership.
- EZ Rider will operate Monday-Friday from 5 a.m. to 11:17 p.m., Saturdays from 8:15 a.m. to 11:17 p.m. and Sundays from 10:38 a.m. until 11:17 p.m. (Premium Service will operate on a space-available basis from 9:30 a.m. to 4 p.m.).
New schedules will be available at chtransit.org by Aug. 1, 2017 and printed schedules will be available on buses by the week of Aug. 7, 2017. NextBus predictions may be impacted by the service changes for the week following Aug. 14. Please refer to printed and online schedules during this time.
Updating the Bus Fleet
With investments from our funding partners (Town of Chapel Hill, Town of Carrboro and University of North Carolina at Chapel Hill) we have purchased and placed into service 16 new low-floor buses over the summer, retiring some of the oldest buses in our fleet. We have also placed an order for an additional six buses (five funded with Orange County Transit Plan funds) that will likely go into service in early 2018. We anticipate placing an order for additional replacement buses in 2017, as we continue our work to improve service reliability and comfort for our customers.
Customer Service Improvements
Beginning on Monday, Aug. 14, 2017, Chapel Hill Transit will begin testing all-door boarding and allowing customers to use buses going to/from the Transit Facility to reach destinations along a route.
- All-Door Boarding: Chapel Hill Transit will be testing all-door boarding for faster service on all weekday and weekend routes (not on Tar Heel Express or special event shuttles). Customers will be able to board the bus at any door (front or back), as it is safe to do so. The test is part of an effort by Chapel Hill Transit to decrease customer loading times at high-demand stops throughout the system.
- Buses to/from Transit Facility: Chapel Hill Transit customers will be able to use select buses traveling to/from the Transit Facility to reach destinations along defined routes. These buses will have a special designation on their headsign and customers will be able to use these buses as they travel to/from the garage. Additional information on this service option will be issued in early August.
Please contact a Customer Service Representative at 919.485.7433 or via email at firstname.lastname@example.org with any questions.