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EZ Rider Advisory Committee

EZRAC Agenda Items 02-13-19

1. Assistant Manager’s Report –Travis Parker:
a. Travis will not be able to attend February or March meetings, will be in Transportation Leadership Development Program on the 13th for both months.
b. Mark Rodgers- Lead Supervisor will attend in my absence.

2. EZRAC Initiatives
a. Certification application fill-In PDF: We have received five fill-in PDF applications (Angie), and no complaints. If someone is not able to use the Fill-in PDF, they will need to print the application to be fill out by hand.
b. When calling 919-969-5544: press 1- Reservations- press 1 to leave message, press 2- Dispatch, press 3- Voice Mail. We have identified some issues with the system and have started working to fix the issues.
c. Report on ridership: OTP 90% for the month of January 2019 with a total of 6,804 trips.
d. No Show Statistics: 359 (5.2%) no shows were recorded for the month of January.
e. Active customers 2086, Inactive customers 4965 (Angie)
f. Discussion item from Bob Warren: Durham Low Vision group meeting (Vision Insights).

3. Adjourn

Next Meeting is March 13, 2019


EZRAC Minutes APPROVED 021319

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