Chapel Hill Transit (CHT) is committed to providing quality transit services to all of our new and existing customers. We do recognize that some of our customers are not able to use the conventional fixed-route bus due to physical and/or mental impairments. CHT’s Paratransit (EZ Rider) Service program provides shared-ride transportation for all certified (eligible) persons that is comparable to the service provided by the fixed route system.
CHT’s Paratransit (EZ Rider) Service provides origin-to-destination transportation to Paratransit certified (eligible) individuals who are unable to use the accessible fixed route system due to their disability in conjunction with the Americans with Disabilities Act (ADA) of 1990. This door-to-door service connects those persons who meet the eligibility requirements with the places they need to go to most (within our coverage area).
In recent years, some people with mobility disabilities have begun using traditional (i.e. manual and power wheelchairs, scooters, etc.) and less traditional mobility devices (i.e. golf cars, Segways®, etc.). These traditional devices, commonly referred to as wheelchairs, are defined as defined as a manually-operated or power-driven device designed primarily for use by an individual with a mobility disability for the main purpose of indoor or of both indoor and outdoor locomotion. A wheelchair is also defined as a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.
These less traditional devices are now referred to as “other power-driven mobility device” (OPDMD). OPDMD is defined as any mobility device powered by batteries, fuel, or other engines . . . that is used by individuals with mobility disabilities for the purpose of locomotion, including golf cars, electronic personal assistance mobility devices … such as the Segway® PT, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair.
CHT will accommodate and provide transportation to customers (including their mobility device) if the lift and vehicle can physically accommodate them. CHT vehicles are lift-equipped and carry a minimum design load of 600 pounds. CHT is not required to transport a heavier occupied device; however, if the vehicle can accommodate the customer and his/her mobility device (combined weight), then CHT will transport the customer (with his/her mobility device).
CHT vehicle lifts also have a minimum design lift platform to accommodate a wheelchair measuring 30 inches by 48 inches. However, if any of our vehicles have a lift platform that exceeds the dimension of 30 inches by 48 inches, CHT will transport the customer and his/her wheelchair. CHT reserves the right to deny transportation to an occupant if the wheelchair is so large it would block an aisle or would interfere with the safe evacuation of passengers in an emergency.
EZ Rider operates service during the hours of operation (detailed below) within 3/4 of a mile from the nearest CHT Fixed Route bus stop.
Weekday Service: 500am – 1117pm (The service will continue to operate within the ADA mandated ¾-mile of weekday fixed route service.)
Saturday Service: 815am – 1117pm (The service will continue to operate within the ADA mandated ¾-mile of Saturday fixed route service.)
Sunday Service: 1038am – 1117pm (EZ Rider will only operate the Premium service (1130am - 530pm) within the town limits of Chapel Hill and Carrboro (Wal-Mart and Carolina Pointe I & II will not be served) on a demand-only basis. Reservations for Sunday service must be requested no later than 12pm on the Friday prior to the requested Sunday service date.)
Reservations: Reservations can be reached Sundays – Saturdays, 830am – 5pm.
Please give the Reservationist:
- Eligible Customer's Name
- Eligible Customer's Origin/Destination (Location) Address(es)
- Eligible Customer's Requested Pick-Up or Scheduled Appointment Time
- Eligible Customer's Mobility Aid(s), if applicable
- Eligible Customer's Number of Traveling Persons (i.e. Companion and/or Personal Care Attendant (PCA))
Trips may be requested/scheduled up to seven (7) calendar days in advance.
ADA Paratransit Eligibility:
To qualify for ADA Paratransit service, customers must apply for a determination of eligibility with CHT. CHT will determine the eligibility need based on functional considerations. Once the application is received, CHT has twenty-one (21) days to mail a Notice of Eligibility back to the customer. Within this twenty-one (21) day timeframe, a site assessment review must be completed. All applications MUST be completed in its entirety in order to accurately determine eligibility. All incomplete applications will be returned to the customer for completion. Once completed, the customer may resubmit the application to CHT. (Note: The twenty-one (21) day timeframe will begin once the completed application and required documentation have been received.)
To request an application for CHT’s EZ Rider service, please click the link below to download and print the required forms. You can also contact EZ Rider Certifications by phone (919.969.4920) to request an application be mailed to you.
Subscription service: When traveling the same days & times each week, you may be eligible for subscription service. To request a subscription, please contact CHT Reservations by phone (919.969.5544).