Appeals

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 How to Contest A Parking Citation

If you wish to contest a parking citation, you may do so in writing within 21 calendar days of the citation issue date. You can fill out an Appeals Form, or write a letter that contains the following information.

  • Name, Address, City, State, Zip Code, Daytime Phone number 
  • The Citation Number 
  • The Date of the Citation 
  • Location of the Citation 
  • The Violation Code 
  • Vehicle License Number 
  • For meter-related citations: Meter number located on the meter housing or space number for Pay-by-Space multi-space meters 
  • The reason for contesting the citation, including any supporting documentation such as pictures or drawings.

What Happens Next?
When the contest form is received, the "penalty clock" stops until the citation is reviewed. There are no additional penalties assessed during this time.

The citation will be reviewed by the Town Appeals Officer. An investigation of the citation may be made. This may include an on-site, verification of defective meters by the Parking Meter Repair Shop, etc.

If the citation is found to be invalid, you will be notified by mail and no further action is required.

If the citation is found to be valid, you must pay the penalty amount due within 10 days of the date of the appeals decision. After 10 days, the “penalty clock” resumes and late fees will be assessed.

 
How To Contact Parking Services
If you need to contact someone in the Parking Division about our services, or to answer any questions, here's how to find us: 

 Phone: (919) 932-2912
 Fax: (919) 968-2846
 Office (mail or visit): Parking Services Division
828 Martin Luther King, Jr. Blvd.
Chapel Hill, NC 27514
 Office Hours: Monday – Friday  8:30 am – 5:00pm

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